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Customer Support & Sales:
800-548-7229
Tech Support & Service:
800-524-3021
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Frequently Asked Questions
TOP 5 FAQ's
How do I contact you with questions?
The Customer Care Center can be reached at 800-524-3021.
We are supplying ongoing support during the installation process and are
programming the software for the customer’s specific
requirements.
How do I rush my repair to the repair facility?
First, be sure you have received an RMA # by calling our Customer Care Center at 800-524-3021. Once you receive a faxed confirmation of your RMA, ship your repair UPS Red, and we will return it UPS Red.
Request a rush. The following will cause a delay in processing
your return: no RMA, RMA form is incomplete, the repair was
sent to the factory instead of the instructed location.
How do I find out the status of my RMA (Return Merchandise Authorization)
Have your RMA number ready and call 800-524-3021.
What happens to concerns and issues received by the Customer Care Center?
All phone calls and actions are logged into our database. This
database is very detailed, and is used to identify issues and
improve processes. Common issues and questions will be put
on the web. The Customer Care Center will create quality issue
reports and engineering change requests when necessary.
When a proposed solution is not satisfactory, we generate a
customer issue report.
What should I do if I received my equipment and it was damaged in shipping?
The shipping policy is as follows:
1. If the shipment is signed for by the recipient and found to be
damaged, then the recipient is responsible for placing a claim
with the shipping company.
2. If the shipment is refused by the recipient due to damage,
then Federal Signal is responsible for placing a claim
with the shipping company.